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Managing Challenging Clients - Communication

Leeds, Thursday 12 September 2019

By recreating situations you have found challenging or creating situations you fear, we will give you specific communication tools to deal with them effectively in the future.

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Face-to-Face Complaint Handling - Complaints

Bury St Edmunds, Friday 27 September 2019

This course will help build your confidence and provide tools to help you deal in a structured way with complaints face-to-face. Uncomfortable as it may be for many, a face-to-face meeting often provides the best opportunity to sort out complaints.

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Thriving in Practice - Resilience

Bristol Zoo Gardens, Friday 4 October 2019

A comprehensive and practical workshop to help you identify and overcome your personal and professional stressors, build resilience and cope better with the pressures you face.

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Learning to Lead - Leadership

Knutsford, Cheshire, Thursday 10 October 2019

Becoming a leader or a manager presents its own unique set of challenges in the veterinary profession and sometimes requires us to wear several hats.

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Managing Challenging Clients - Communication

Watford, Thursday 17 October 2019

By recreating situations you have found challenging or creating situations you fear, we will give you specific communication tools to deal with them effectively in the future.

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Thriving in Practice - Resilience

Dublin, Wednesday 23 October 2019

A comprehensive and practical workshop to help you identify and overcome your personal and professional stressors, build resilience and cope better with the pressures you face.

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Learning to Lead - Leadership

Dublin, Thursday 24 October 2019

Becoming a leader or a manager presents its own unique set of challenges in the veterinary profession and sometimes requires us to wear several hats.

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Working in the UK Veterinary Profession - Communication

Manchester, starts on Tuesday 29 October 2019

Jointly organised by the RCVS and VDS Training, this two-day course provides key information and skills needed to practise in the UK.

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Life Hacks to Take Control of Your Time - Resilience

Bristol North, Tuesday 5 November 2019

A practical workshop which will give you tools to prioritise your time effectively and stay in control, allowing you to maximise your potential and tackle the challenges you face.

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Managing Challenging Client Conversations in Equine Practice - Communication

Worcester, Thursday 7 November 2019

Equine practice carries its own unique challenges and can involve some highly challenging clients with high expectations. This BEVA approved course provides a unique and interactive chance to practise situations you have personally found challenging or stressful.

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Reducing Risk and Errors - Communication

Manchester, Tuesday 12 November 2019

We live in times where client expectations have never been greater and where niggles and complaints are all too common. This course looks at how each team member can provide the client with a service that goes a long way to meet their expectations.

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Managing Challenging Client Conversations - Communication

Hilton Watford, Tuesday 17 March 2020

By recreating situations you have found challenging or creating situations you fear, we will give you specific communication tools to deal with them effectively in the future.

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Learning to Lead - Leadership

Reading, Wednesday 18 March 2020

Becoming a leader or a manager presents its own unique set of challenges in the veterinary profession and sometimes requires us to wear several hats.

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Managing Challenging Client Conversations - Communication

tbc, Manchester, Tuesday 28 April 2020

By recreating situations you have found challenging or creating situations you fear, we will give you specific communication tools to deal with them effectively in the future.

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Managing Challenging Client Conversations - Communication

tbc, Bristol, Tuesday 12 May 2020

By recreating situations you have found challenging or creating situations you fear, we will give you specific communication tools to deal with them effectively in the future.

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Communicating Well - Reducing Risk and Errors - Communication

tbc, Wolverhampton, Tuesday 19 May 2020

This course looks at how each team member can provide the client with a service that goes a long way to meet their expectations. We'll examine how effective interaction and communication between team members can improve the client’s experience.

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Managing Challenging Client Conversations - Communication

tbc, Coventry, Tuesday 15 September 2020

By recreating situations you have found challenging or creating situations you fear, we will give you specific communication tools to deal with them effectively in the future.

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Managing Challenging Client Conversations - Communication

tbc, Leeds, Tuesday 13 October 2020

By recreating situations you have found challenging or creating situations you fear, we will give you specific communication tools to deal with them effectively in the future.

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Learning to Lead - Leadership

Knutsford, Cheshire, Wednesday 14 October 2020

Becoming a leader or a manager presents its own unique set of challenges in the veterinary profession and sometimes requires us to wear several hats.

LEARN MORE AND BOOK
Thriving in Practice - Resilience

tbc, Reading, Wednesday 14 October 2020

A comprehensive and practical workshop to help you identify and overcome your personal and professional stressors, build resilience and cope better with the pressures you face.

LEARN MORE AND BOOK
Communicating Well - Reducing Risk and Errors - Communication

tbc, Reading, Thursday 5 November 2020

This course looks at how each team member can provide the client with a service that goes a long way to meet their expectations. We'll examine how effective interaction and communication between team members can improve the client’s experience.

LEARN MORE AND BOOK