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Managing Challenging Clients - Communication

Belfast, Wednesday 22 May 2019

By recreating situations you have found challenging or creating situations you fear, we will give you specific communication tools to deal with them effectively in the future.

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Managing Challenging Clients - Communication

Dublin, Thursday 23 May 2019

By recreating situations you have found challenging or creating situations you fear, we will give you specific communication tools to deal with them effectively in the future.

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Managing Challenging Clients - Farm Animal - Communication

Exeter, Wednesday 5 June 2019

Farm animal practice carries its own unique challenges. Effective communication plays a significant role in preventing complaints and errors, which is why the VDS has supported communication skills training for almost 20 years.

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Working in the UK Veterinary Profession - Communication

RCVS, London, starts on Tuesday 11 June 2019

Jointly organised by the RCVS and VDS Training, this two-day course provides key information and skills needed to practise in the UK.

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Managing Challenging Clients - Communication

Leeds, Thursday 12 September 2019

By recreating situations you have found challenging or creating situations you fear, we will give you specific communication tools to deal with them effectively in the future.

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Face-to-Face Complaint Handling - Complaints

Bury St Edmunds TBC, Friday 27 September 2019

This course will help build your confidence and provide tools to help you deal in a structured way with complaints face-to-face. Uncomfortable as it may be for many, a face-to-face meeting often provides the best opportunity to sort out complaints.

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Thriving in Practice - Resilience

Bristol, Friday 4 October 2019

A comprehensive and practical workshop to help you identify and overcome your personal and professional stressors, build resilience and cope better with the pressures you face.

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Learning to Lead for Veterinary Surgeons - Leadership

Knutsford, Cheshire, Thursday 10 October 2019

Becoming a leader or a manager presents its own unique set of challenges in the veterinary profession and sometimes requires us to wear several hats.

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Managing Challenging Clients - Communication

Watford, Thursday 17 October 2019

By recreating situations you have found challenging or creating situations you fear, we will give you specific communication tools to deal with them effectively in the future.

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Working in the UK Veterinary Profession - Communication

Manchester, starts on Tuesday 29 October 2019

Jointly organised by the RCVS and VDS Training, this two-day course provides key information and skills needed to practise in the UK.

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Managing Challenging Clients - Equine - Communication

Worcester, Thursday 7 November 2019

Equine practice carries its own unique challenges and can involve some highly challenging clients with high expectations. This BEVA approved course provides a unique and interactive chance to practise situations you have personally found challenging or stressful.

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Reducing Risk and Errors - Communication

Manchester, Tuesday 12 November 2019

We live in times where client expectations have never been greater and where niggles and complaints are all too common. This course looks at how each team member can provide the client with a service that goes a long way to meet their expectations.

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