Webinars


2019

'I'm not paying that!' Handling Financial Complaints

Christine Magrath
August 2019

Join VDS Trainer Christine Magrath, along with client and vet actors Catherine and Alan, as they work through a financial complaint scenario. This is a recording of a live webinar recorded on 8th August 2019.

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The Challenge of Change

Carolyne Crowe & Penny Barker
July 2019

Carolyne Crowe and Penny Barker from VDS Training present this webinar on "The Challenge of Change". This is a recording of a live webinar, broadcast on 10 July 2019.

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2019 Mid-Year Check-in: Inspiring Yourself and Others

Penny Barker
June 2019

VDS Training Advisor Penny Barker presents this webinar on "Inspiring Yourself and Others". This is a recording of a live webinar, broadcast on 12 June 2019.

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Grad to Great

Carolyne Crowe
May 2019

VDS Training Consultant Carolyne Crowe, together with Brian Faulkner from SPVS, presents this webinar on "Grad to Great". This is a recording of a live webinar, broadcast on 09 May 2019.

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Challenging Consultations: The 7 Deadly Sins

Christine Magrath
April 2019

VDS Training consultant Christine Magrath, together with role playing actor Beverley Dean, presents this webinar on "Challenging Consultations: The 7 Deadly Sins". This is a recording of a live webinar, broadcast on 10 April 2019.


The Science of Communication: Cooling down the Complainant

Christine Magrath
March 2019

VDS Training consultant Christine Magrath, together with roleplaying actor Alan Orme, presents this webinar on "The Science of Communication; Cooling Down the Complainant". This is a recording of a live webinar, broadcast on 20 March 2019.

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