Communication Courses

Communication courses include:

Shared Decision Making and Contextualised Care - 6 hours CPD

In this short course, made up of two 3-hour online interactive workshops, we will give clarity around the many different factors involved in making clinical decisions, providing you with tools to support you in developing a more holistic plan for your patients

Let's Talk About Money - 5 hours CPD

Struggling to effectively influence your clients’ attitudes or behaviours regarding the care and husbandry of their animals? This interactive workshop will guide you through the challenges involved in financial discussions in practice. Learn techniques to ensure clients are less likely to complain about the bill, and what to do if they do.

Refreshing Your Consults - 2 hours CPD

This 2-hour refresher session is designed to help you review and redevelop your approach to consultations, so you can provide the highest level of care for your patients and their owners.

Time Efficient Consultations: Navigating Time Restraints of a Consult - 6 hours CPD

In this interactive online workshop learn to identify the factors that lead to time overruns and discover practical tools to manage your time more effectively, ensuring a smoother, more productive workday.

Communicating Confidently with Clients for Receptionists - 4 hours CPD

Reception teams are on the frontline when it comes to worried or frustrated clients. This unique and interactive learning experience allows you to practice techniques and gain confidence in tricky situations.

Collaborate effectively with clients without compromising care

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