Webinars
2025
Building Great Workplaces: Positive cultures in practice - Practical Workplace Wins
Carolyne Crowe & Rob Williams (BVA JVP)
May 2025
In this final webinar of the Great Workplaces series, we explored practical tips on how to shift the dial on workplace culture. Using the Great Workplaces framework, we examined the essentials of a positive culture: teamwork, positivity, and fairness. Hosts Rob Williams and Carolyne Crowe were joined in conversation by experienced veterinary practice leaders, Rachel Dean (VetPartners) and Kate Higgins (Village Vets Formby). They shared their expertise and provided practical tools and strategies for improving workplace culture, while encouraging reflection on your own practice.
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Building Great Workplaces: Learning conversations
Emma Cathcart & Liz Mullineaux (BVA President)
March 2025
In the third of the Building Great Workplaces webinar series, you’ll discover how VetSafe (provided by VDS Support) supports safer systems, more resilient teams, and better care by providing actionable insights and practical resources. The session highlights how to approach incidents constructively, ensuring every team member feels empowered to contribute to positive change. First broadcast 26 Mar 2025.
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Building Great Workplaces: Becoming a confident and competent leader
Carolyne Crowe & Liz Mullineaux (BVA President)
February 2025
In the second of the Building Great Workplaces webinar series we discussed some of the main challenges leaders have, for example, difficult conversations, giving feedback, and performance management. We also explored how creating structure and setting expectations from the outset takes time and effort in the short term but makes the situations and conversations easier in the long term. First broadcast 26 Feb 2025.
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Building Great Workplaces: How to have more good days at work
Carolyne Crowe & Rob Williams (BVA JVP)
January 2025
In this first webinar of our fifth webinar series with BVA, Carolyne Crowe (Head of Training, VDS) is joined by Rob Williams (BVA Junior Vice President) to discuss practical strategies to improve physical and psychological wellbeing at work and explore how to create a safe and inclusive team environment that supports everyone's needs. First broadcast 29 Jan 2025.
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Navigating the client journey - Managing client emotions in stressful situations
Ruth Serlin, Alison Scull (VCMS), Anna Judson (BVA)
March 2024
Building on the foundation laid in the first webinar, this session addresses the complexities of managing emotions in the client journey, especially in stressful situations. Using the same client and journey, we explore instances where situations could have been managed differently. The focus extends to dealing with upset clients and establishing boundaries when faced with challenging behaviour.
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Navigating the client journey - Communicating to build trust
Anna Judson (BVA), Alison Scull (VCMS), Ruth Serlin
February 2024
In this engaging webinar, we delve into the intricacies of the client journey, placing a spotlight on the power of effective communication. The session centres around a case study, unravelling the journey through various communication hot spots. Participants will gain valuable insights into the choices available at these critical junctures and explore examples of de-escalation language.
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