Webinars
2025
Building Great Workplaces: Becoming a confident and competent leader
Carolyne Crowe
February 2025
Register now for the second in the Building Great Workplaces webinar series on Wednesday 26 February 2025. Many people become leaders without gaining and enhancing their leadership skills. During this session we will cover some of the main challenges leaders have, for example, difficult conversations, giving feedback, and performance management. We'll explore how creating structure and setting expectations from the outset takes time and effort in the short term but makes the situations and conversations easier in the long term.
Building Great Workplaces: How to have more good days at work
Carolyne Crowe & Rob Williams (BVA JVP)
January 2025
In this first webinar of our fifth webinar series with BVA, Carolyne Crowe (Head of Training, VDS) is joined by Rob Williams (BVA Junior Vice President) to discuss practical strategies to improve physical and psychological wellbeing at work and explore how to create a safe and inclusive team environment that supports everyone's needs. First broadcast 29 Jan 2025.
Download Resource2024
Navigating the client journey - Managing client emotions in stressful situations
Ruth Serlin, Alison Scull (VCMS), Anna Judson (BVA)
March 2024
Building on the foundation laid in the first webinar, this session addresses the complexities of managing emotions in the client journey, especially in stressful situations. Using the same client and journey, we explore instances where situations could have been managed differently. The focus extends to dealing with upset clients and establishing boundaries when faced with challenging behaviour.
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Navigating the client journey - Communicating to build trust
Anna Judson (BVA), Alison Scull (VCMS), Ruth Serlin
February 2024
In this engaging webinar, we delve into the intricacies of the client journey, placing a spotlight on the power of effective communication. The session centres around a case study, unravelling the journey through various communication hot spots. Participants will gain valuable insights into the choices available at these critical junctures and explore examples of de-escalation language.
2023
It's Good to Talk - Telehealth: The next steps
Ruth Serlin, Jessica May (PetsApp), Kirsty Perry (VDS), Dr Elly Russell
November 2023
It’s not news to say that remote care, including virtual veterinary consults, is here to stay with many practices taking advantage of external companies or doing this ‘in house’. In the third and final webinar from the It's Good to Talk series, Ruth Serlin, Training Consultant at VDS Training is joined by Jessica May from PetsApp and Kirsty Perry, Claims Adviser at the VDS. They look deeper at the role of telehealth in practice by thinking about what’s happening now and looking to the future, how communication changes in the online setting and finally, the impact of this on our professional services.
It's Good to Talk - I think an animal has been deliberately hurt: What now?
Ruth Serlin, Dr Elly Russell, Paula Boyden (The Links Group), Peter Attenburrow (VDS)
November 2023
In this second session of our It's Good to Talk webinar series, Ruth Serlin, Training Consultant at VDS Training, joined by Paula Boyden from The Links Group and Peter Attenburrow from the Veterinary Defence Society, discuss the common features of animal abuse and how to frame the various conversations we need to have if we suspect it.
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