7 Tips for Dealing Effectively with Angry Clients
When approached by, or directed to, a client who is angry what is your initial reaction? Are you already internally reacting, quickly forming assumptions, and preparing for battle? How are you arriving? Taking 5 minutes to prepare and move your mindset from emotional and reactive to calm and logical will enable you to bring the client down the emotion scale.
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How to Choose a Quality Improvement (QI) Project
One of the first, and most important, steps in any quality improvement (QI) process is to pick a project! There are lots of criteria we can apply when considering what we’d like to improve. In this short blog post we are going to ask some key questions to help you ensure your project is anchored in something that matters in a meaningful way to how your practice system is functioning and how you can make it better.
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What do you do if you have imposter syndrome?
Dealing with imposter syndrome is all about dealing with that voice in your head. You know the one? “You’re going to mess this up”; “you really aren’t qualified to do this”; “you don’t deserve it”; “you’re going to be found out”…
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Weathering the Storm
It seems like the veterinary world is in a turmoil just now, with different threats and stressors impacting our daily lives. There is the recent cloud overhead of what next with Breed Specific Legislation, combined with the impact of the CMA’s financial review, the changes in medicine prescribing, with the backdrop of the cost of living crisis, all hot on the heels of the pandemic. No wonder the veterinary sector is feeling buffeted and worried about the coming months.
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Introducing "It's Good to Talk", a free webinar series for veterinary professionals
Discover essential communication tips for challenging client interactions. Hosted by VDS Training, led by Ruth Serlin, VDS Training Consultant, and joined by experts from organisations working on the veterinary front line, plus members of the VDS Claims and Advice team, our NEW 3-part series covers contextualised care, animal abuse, and teleconsulting. Register today and get ready to enhance your skills and better support your clients...
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Top 3 Tips: Breaking Bad News
There’s no one size fits all when it comes to breaking bad news in veterinary practice and, unfortunately, having difficult conversations about euthanasia come with the territory. VDS Training Consultant and vet Ruth Serlin offers up her three top tips to consider when facing those difficult conversations.
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