Communicating Confidently with Clients for Receptionists

• How confident do you feel communicating with clients?
• Do you ever feel frustrated that they are not listening to you or understanding?
• Do you feel out of your depth when dealing with clients who are emotional, angry or uncivil?
• Do you ever feel under pressure to do things for clients you know won’t work for the wider practice team?

We know what matters most to you is delivering the best possible care to your patients and clients alike, so these situations can be emotionally challenging, both for those involved and other team members. This can lead to stress and may even have a detrimental impact on the care delivered.

In our course Communicating Confidently with Clients for Receptionists, you’ll explore ways of developing a client-centred approach to communication. We will explore the reasons behind common communication barriers and how to overcome these to enhance your interactions. We will explore ways of managing yourself and others through situations where clients are distressed and exhibiting challenging behaviours and develop ways of communicating your boundaries.

Is this course for me?

This course is suitable for any receptionist team member who deals directly with clients.

What will I learn?

By the end of the workshop, you will have gained the confidence and practical tools to:

• Strengthen your communication skills to help you build trusting and effective relationships with your client
• Create a personal strategy to manage yourself and others when dealing with distressed and angry client
• Create and communicate your boundaries when managing clients and colleagues 

What can I expect?

• A half-day online programme, starting at 9am and finishing at 1pm
• Research-based content delivered by subject experts
• Interactive elements, including videos, discussion and person goal setting
• 4 hours CPD

Looking for more CPD for receptionists? Try Time Management and Teamwork for Receptionists.