Let's Talk About Money

• Do you find talking about treatment costs a challenge?
• Frustrated by clients complaining about their bills?
• What do you do when financial restriction makes treatment choices difficult?

We all want the best possible outcomes for our patients and want to work with our clients to achieve these, but all too often, money becomes the ‘pain point’ in practice. This interactive workshop will work through some of the common challenges involved in financial discussions in practice. Learn tips and techniques to help ensure clients are less likely to have queries or concerns about the bill, and what to do when they do.

Is this course for me?

This course is suitable for any practice team member who interacts with clients about treatment plans, payments or invoices.

What will I learn?

By the end of the workshop, you will have gained confidence and practical tools to:

• Explore and manage clients’ expectations about costs.
• Integrate costs discussions effectively into the treatment decision making process.
• Respond effectively when clients raise problems with treatment costs.
• Defuse anger and complaints involving the cost of treatment.
• Manage your own reactions when clients challenge the cost of treatments.

What can I expect?

• A half-day online workshop, starting at 9am and finishing at 1pm.
• Explore and practise new techniques in exploring expectations, integrating cost discussions and responding to client challenges and problems around cost.
• A safe, controlled and supportive atmosphere.
• A 1-hour follow-up group session 2 weeks after the workshop to discuss impact.
• 5 hours CPD.