Team Communication Masterclass

• Are your team usually on the same page or do you feel you are often pushing in opposite directions?  
• What happens when a team member’s behaviour is challenging for the team? Do you feel able to call out such behaviour, taking a kind, coaching approach to exploring the issue? 
• Do you worry that poor team communication means slips and mistakes in patient care or client service are more likely? 

In this highly interactive online workshop we will explore tips, tools and techniques you can use to improve communication and collaboration for your team.  

You’ll gain important insights and understanding into why team communication is critical for patients, clients and teams and what ‘good’ communication looks like.  

We’ll explore processes and structures to maintain team situational awareness and avoid communication breakdowns throughout the day. We’ll dig into how to respond fairly and constructively to incivility and unacceptable behaviours, searching for the root causes of such actions so we can truly align better as a team. 

Is this workshop for me?  

This course is suitable for either an individual or group of practice team members.

What will I learn?  

Over the 3-hour online workshop, you’ll master the following:  

• Understand how and why team communication impacts the quality and safety of the care we deliver 
• Recognise trust, respect and positive relationships as the building blocks for effective team communication 
• Learn structures and processes to improve team situational awareness, keeping everyone on the same track 
• Take away new ideas to improve handovers and critical team communications 
• Feel able to challenge incivility and inappropriate behaviour within the team clearly, fairly and kindly 

What can I expect?  

• An online programme, starting at 9am and finishing at 12pm 
• Practical application of the concepts explored in your practice 
• 3 hours CPD