Time Management and Teamwork for Busy Receptionists

• Do you ever find it difficult to juggle multiple tasks and are not sure which to do first?
• Do you find it hard to say no when you can’t complete a task straight away?
• How does your team communicate under pressure, do you ever find other team members difficult to interact with?
• Would you like to feel a more integrated part of the practice team and play a role in improving how care is delivered in your practice?
• Would you like to foster a team environment of mutual respect and trust?

Working in a client care, receptionist or practice support role within a veterinary team involves juggling multiple tasks under pressure, with common stressors being time and people. Managing time and expectations of others can be challenging, demands can come from many different directions, and it is easy to end up feeling overwhelmed.

Of course, the two key stressors of time and people are intrinsically linked. Our desire to please others can often overrule our need to be realistic about making a plan, and executing it effectively.

Time Management and Teamwork consists of two 3-hour online workshops where you will not only explore tools and skills to help you manage your day more effectively, staying on top of tasks and time, but also how to communicate the benefits of plans and prioritisation to your wider team.

Is this course for me?

Are you a busy receptionist, or manage a team of receptionists, and want to feel more in control of your time and more able to work effectively as part of the practice team?

What will I learn?

• Strategies to help you prioritise tasks more effectively.
• Build techniques to work efficiently.
• How to delegate and collaborate as a team to share the workload.
• Communicating clearly and assertively with team members when needed.
• Developing effective strategies to deal with conflict and difficult situations with team members.

What can I expect?

• Two engaging, interactive online workshops, (10am - 1pm Wednesday 12th February and Wednesday 26th February)
• Group discussions and exercise throughout the workshop
• Presentations and information provided in an accessible and engaging way
• A safe and supportive atmosphere with our led by our experienced facilitators
• 6 hours CPD in total