Let's talk about money! This interactive workshop will guide you through the challenges involved in financial discussions in practice. Learn techniques to ensure clients are less likely to complain about the bill, and what to do if they do.
In this half-day online workshop, you’ll explore some of the underlying issues that can drive difficult behaviours from clients. You'll also consider the impact on the team and we'll help you to develop strategies to prevent and de-escalate difficult situations.
Join this half-day online session to gain the skills to effectively handle complaints, boost your confidence, and leave with practical tools for real-world application. Whether it's a complaint about money, yourself or a colleague, acquire and refine your skills with this interactive and research-based course.
Reception teams are on the frontline when it comes to worried or frustrated clients. This interactive half-day online course builds confidence and communication skills to handle difficult interactions, set boundaries, and reduce stress, while supporting excellent client and patient care.
This one-day interactive workshop offers the tools you need to become an inspirational leader. Learn to motivate top performers, encourage teamwork and manage difficult colleagues effectively.
This interactive course equips senior or aspiring lead veterinary receptionists with the skills to lead confidently, communicate assertively, and create a positive, high-performing team whilst managing daily operations and client care.
Working in a client care or receptionist role within a veterinary team involved juggling multiple tasks under pressure. In two 3-hour online workshops, you'll explore tools and skills to help manage your day more effectively, plus how to communicate the benefits of plans and prioritisation to your team.
A comprehensive and practical workshop to help you identify your personal and professional stressors, build resilience and cope better with the pressures you face.
VetYourLife is an online coaching platform and development programme designed to help you to overcome the personal and professional challenges you face on a daily basis and make a real difference to you and your life.
VDS Training Services Limited 2025.
VDS Training Services Limited is a wholly owned subsidiary of The Veterinary Defence Society Limited (VDS).
VDS Training Services Ltd (trading as VDS Training) is registered in England and Wales. Registered Office: 4 Haig Court, Parkgate Industrial Estate, Knutsford, Cheshire WA16 8XZ.
Company No. 10727838 VAT Reg No. 269683739
