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How to Defuse Complaints - Complaints

Virtual Workshop, Thursday 29 October 2020

This course will help build your confidence and provide tools to help you deal in a structured way with complaints face-to-face. Uncomfortable as it may be for many, a face-to-face meeting often provides the best opportunity to sort out complaints.

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Life Hacks to Take Control of Your Time - Resilience

Virtual Workshop, Tuesday 3 November 2020

A practical workshop which will give you tools to prioritise your time effectively and stay in control, allowing you to maximise your potential and tackle the challenges you face.

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Thriving in Practice - Resilience

Virtual Workshop, Thursday 19 November 2020

A comprehensive and practical workshop to help you identify and overcome your personal and professional stressors, build resilience and cope better with the pressures you face.

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Managing Challenging Client Conversations - Communication

Virtual Workshop, Tuesday 24 November 2020

By recreating situations you have found challenging or creating situations you fear, we will give you specific communication tools to deal with them effectively in the future.

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Thriving in Practice - Resilience

Virtual Workshop, Tuesday 19 January 2021

A comprehensive and practical workshop to help you identify and overcome your personal and professional stressors, build resilience and cope better with the pressures you face.

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Learning to Lead - Leadership

Virtual Workshop, Wednesday 20 January 2021

Becoming a leader or a manager presents its own unique set of challenges in the veterinary profession and sometimes requires us to wear several hats.

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Managing Challenging Client Conversations - Communication

Virtual Workshop, Friday 19 February 2021

By recreating situations you have found challenging or creating situations you fear, we will give you specific communication tools to deal with them effectively in the future.

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Managing Challenging Client Conversations - Communication

Virtual Workshop, Friday 19 March 2021

By recreating situations you have found challenging or creating situations you fear, we will give you specific communication tools to deal with them effectively in the future.

LEARN MORE AND BOOK