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Managing Challenging Client Conversations - Communication

Coombe Abbey Hotel, Tuesday 15 September 2020

By recreating situations you have found challenging or creating situations you fear, we will give you specific communication tools to deal with them effectively in the future.

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Managing Challenging Client Conversations - Communication

tbc, Leeds, Tuesday 13 October 2020

By recreating situations you have found challenging or creating situations you fear, we will give you specific communication tools to deal with them effectively in the future.

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Learning to Lead - Leadership

Knutsford, Cheshire, Wednesday 14 October 2020

Becoming a leader or a manager presents its own unique set of challenges in the veterinary profession and sometimes requires us to wear several hats.

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Thriving in Practice - Resilience

tbc, Reading, Wednesday 14 October 2020

A comprehensive and practical workshop to help you identify and overcome your personal and professional stressors, build resilience and cope better with the pressures you face.

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Thriving in Practice - Resilience

Maynooth, County Kildare, Wednesday 28 October 2020

A comprehensive and practical workshop to help you identify and overcome your personal and professional stressors, build resilience and cope better with the pressures you face.

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Learning to Lead - Leadership

Maynooth, County Kildare, Thursday 29 October 2020

Becoming a leader or a manager presents its own unique set of challenges in the veterinary profession and sometimes requires us to wear several hats.

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Face-to-Face Complaint Handling - Complaints

Gatwick, Thursday 29 October 2020

This course will help build your confidence and provide tools to help you deal in a structured way with complaints face-to-face. Uncomfortable as it may be for many, a face-to-face meeting often provides the best opportunity to sort out complaints.

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Life Hacks to Take Control of Your Time - Resilience

Bristol North, Tuesday 3 November 2020

A practical workshop which will give you tools to prioritise your time effectively and stay in control, allowing you to maximise your potential and tackle the challenges you face.

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Communicating Well - Reducing Risk and Errors - Communication

Wolverhampton, Thursday 5 November 2020

This course looks at how each team member can provide the client with a service that goes a long way to meet their expectations. We'll examine how effective interaction and communication between team members can improve the client’s experience.

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Managing Challenging Clients Conversations in Equine Practice - Communication

Uttoxeter Racecourse, Thursday 19 November 2020

Equine practice carries its own unique challenges and can involve some highly challenging clients with high expectations. This BEVA approved course provides a unique and interactive chance to practise situations you have personally found challenging or stressful.

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