7 Tips for Dealing Effectively with Angry Clients
When approached by, or directed to, a client who is angry what is your initial reaction? Are you already internally reacting, quickly forming assumptions, and preparing for battle? How are you arriving? Taking 5 minutes to prepare and move your mindset from emotional and reactive to calm and logical will enable you to bring the client down the emotion scale.
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Top 3 Tips: Breaking Bad News
There’s no one size fits all when it comes to breaking bad news in veterinary practice and, unfortunately, having difficult conversations about euthanasia come with the territory. VDS Training Consultant and vet Ruth Serlin offers up her three top tips to consider when facing those difficult conversations.
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Sensitive communication around euthanasia
No one size fits all when it comes to a euthanasia consult. However, the good news is that research has demonstrated there are specific skills that can support us in handling challenging consultations and that practising them with simulated clients, in workshops like those organised by VDS Training, can help develop them. We explore a case study and the skills involved in this blog post.
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Why is communication important in veterinary practice?
Non-technical skills are often referred to as soft skills but are often one of the hardest aspects of your work to master. Read this blog to learn their importance in a clinical setting, and how they play an integral and essential component within an effective, functioning practice team.
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Better Ways to Break Bad News
This article is part of our Balance series, in conjunction with VetRecord, aimed at improving the efficiency and wellbeing of vets. Telling a client their beloved pet needs to be put to sleep is one of the most challenging and stressful parts of the job. But Christine Magrath says there are ways to make it easier all round.
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The Science of communication: cooling down the complainant
Our top ten takeaways from our recent Science of Communication Webinar.
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