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Tips For.. Dealing with Difficult Clients

Having to deal with a difficult client can affect the way you feel at the end of the day. But, what do we mean by ‘difficult’ client? For some of us, it is the client who is extremely angry or in floods of tears, while for others it may be the client who asks to see another vet or won’t agree to a recommended procedure.

The good news is that it doesn’t matter what the difficulty is, because we can use a range of communication skills to overcome these tricky situations.

We are all able to learn how to use… 

Continue reading the full article for FREE on the VetRecord Website.

http://dx.doi.org/10.1136/vr.l1194


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VDS Training are passionate about developing all members of the veterinary team, to help you overcome the personal and professional challenges you face on a daily basis, and to build practical skills and techniques to make a real difference to you and your life.